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Lumen help

Updating trunk group percent allocation for a route plan

After you create a percent allocation route plan for a Lumen® SIP Trunking service, you can adjust the percentage of traffic to each trunk group on the route plan. As your business needs change, you can also add trunk groups and remove trunk groups from the route plan. If you no longer need a route plan, you can delete it from Control Center.


If a route plan uses sequential hunting rather than percent allocation, you can update the hunt sequence.

To update trunk group percent allocation for a route plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Route Plan Management tab.

    Control Center shows the route plan(s) for the service.
SIP Trunking service details (showing Route Plan Management tab)
  1. Click the route plan name hyperlink.

    Control Center shows the details for the route plan you selected.
SIP Trunking service details (showing Route Plan Management tab and route plan details)
  1. From the Select Action list, select Modify % Allocation, then click Go.
Service Details for SIP trunk service (showing Route Plan Management tab and trunk group percent allocation)
  1. In the % Allocation column, type the percentage of calls you want to assign to each of the trunk groups you added to the route plan. (Your total must add up to 100%.)
  1. When you're done, click Submit.

    Control Center updates the percent allocation for trunk groups on the route plan.