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Lumen help

Creating a route plan for a SIP Trunking service

For a Lumen® SIP Trunking service, a route plan consists of one or more trunks and it controls how Lumen delivers calls to those trunks (known as inbound traffic). You control your outbound traffic by how your configuration and equipment points to our trunks. To manage your outbound traffic, create new plans for one or more of your enterprise trunks. You can also add descriptions to your route plans to make it easier to differentiate them. After you create a route plan, you can update it (e.g., to change the hunt sequence or the percent allocation) or delete it if you no longer need it.

To create a route plan for a SIP Trunking service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Route Plan Management tab.

    Control Center shows the route plan(s) for the service.
SIP Trunking service details (showing Route Plan Management tab)
  1. From the Select Action list, select Create Route Plan, then click Go.
Service Details for SIP trunk service (showing Route Plan Management tab and route plan details)
  1. Fill in the information for the route plan:

    1. From the Route Plan Type list, select whether you want a TN‑ or DID‑based route plan.

    2. From the Hunt Type, select whether you want a sequential or percentage‑based route plan.

    3. In the Route Plan Description field, type a description for the route plan.
  1. Click Submit.

    Control Center creates the route plan. Now, you add a trunk group(s) to the route plan.
Service Details for SIP trunk service (showing Route Plan Management tab showing route plan details with no trunk groups)
  1. From the Select Action list, select Add Trunk Group, then click Go.
Service Details for SIP trunk service (showing Route Plan Management tab and available trunk groups)
  1. Click the checkbox next to the trunk group(s) you want to add to the route plan, then click Submit.

    Control Center adds the trunk groups to the route plan. Now, you adjust the order of the trunk groups (for a sequential hunt) or assign percentages to the trunk groups (for percent allocation hunt).
Service Details for SIP trunk service (showing Route Plan Management tab and hunt sequence)
  1. Do one of the following:

    • For a sequential route plan, place the trunk groups in the order you want by selecting a trunk group and using the Move Up and Move Down buttons to adjust the order.

    • For a percent allocation route plan, type the percentage of calls you want to assign to each of the trunk groups you added to the route plan. (Your total must add up to 100%.)
  1. When you're done, click Submit.