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Lumen help

Edge Bare Metal support

As modern workloads requiring high bandwidth and low latency become more distributed across your environment for real‑time data processing and storage, they increasingly need to be managed for optimal efficiency, security, and performance. Enter Lumen® Edge Bare Metal, the next evolution in cloud computing with dedicated, on‑demand and pay‑as‑you‑go server hardware hosted in distributed locations, so you can deploy next generation applications closer to the action.

Availability

Edge Bare Metal provides low-latency, on-demand bare metal servers over the Edge platform.

View availability

Managing Edge Bare Metal

Use the Lumen® Edge Service Manager (accessed from Control Center) to manage your Edge Bare Metal service.

Edge Bare Metal support

You can reach a Lumen Edge Customer Care specialist to get:

 

  • 24/7 support of health monitoring and incident resolution for Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems)
  • public internet connectivity latency and interruption support for Lumen Edge platform systems (e.g., between servers)

  • monitoring to ensure your server is active and reachable

Support by chat

For chat support, click Chat with an Expert in the bottom-right corner. Chat is not supported in Chrome incognito mode and is only available in English.

Support by email

For email support, contact us: EdgeServicesIncident@lumen.com

Support by phone

For phone support, call us: 800-536-3273

Note: When contacting support, be sure to have the following information ready for us:
 

  • contact information: name, email, and phone number
  • billing account number (BAN) for the service you need help with (available on your paperless or paper invoice)
  • description of your issue
  • error logs or other pertinent data captured to help us troubleshoot your issue

 

Edge Bare Metal APIs

Transform your business with our powerful APIs: automate how you provision, delete, and manage bare metal servers and network connections across multiple locations. Learn more about Edge Bare Metal APIs in Developer Center