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Lumen help

VoIP portal support

Access the Lumen® VoIP portal to manage your Lumen® Hosted VoIP and Lumen® SIP Trunking services. Download user guides to learn more how to manage your services and learn about additional features that are available.

Sign in to the VoIP portal
A woman in an office holding a pen and talking on a mobile phone. There is a laptop and paperwork on her desk.

VoIP portal guides

Learn how to manage your VoIP service and manage users/seats.

VoIP administrator portal user guide



Learn how to customize your VoIP service, set up voicemail, and manage contacts.

VoIP end‑user portal user guide


VoIP portal guides

Learn how to manage your VoIP service and manage users/seats.

VoIP administrator portal user guide



Learn how to customize your VoIP service, set up voicemail, and manage contacts.

VoIP end‑user portal user guide


SIP Trunking administrator guides

Learn how to manage your Lumen® SIP Trunking service—including how to manage 911 information for your service.
 

Administrator portal user guide
 

911 information guide

SIP Trunking administrator guides

Learn how to manage your Lumen® SIP Trunking service—including how to manage 911 information for your service.
 

Administrator portal user guide
 

911 information guide

Additional resources

View your call‑recording dashboard, listen to and manage your recordings.

Call recording guide



Use the VoIP administrator portal to bulk upload user/seat information to easily manage your service.

Bulk upload instructions

Additional resources

View your call‑recording dashboard, listen to and manage your recordings.

Call recording guide



Use the VoIP administrator portal to bulk upload user/seat information to easily manage your service.

Bulk upload instructions