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VoIP Enhanced Local and Local Inbound support

Using Control Center, you can manage Lumen® VoIP Enhanced Local (ELS) and Lumen® Local Inbound (LI) services. VoIP Enhanced Local service includes inbound and outbound calling and enhanced 911 (E911); supports inbound and outbound traffic for two‑way calling, with directory listing, directory assistance, caller ID, CNAM customer name database, and line information database (LIDB). Local Inbound is a geo‑independent VoIP solution and supports one‑way, inbound traffic only, with no supported features, though it can be set up with an outbound trunk to support outbound calls.

Managing VoIP Enhanced Local and Local Inbound service

Porting phone numbers to Lumen? Download the letter of authorization template to get started.

October 2024

  • Updated search order functionality to include historical orders (UI only)
  • Added disconnect report for ELS and LI phone numbers (UI only)
  • API List active telephone numbers v2 (phone number report query by specific phone number) (API only)

September 2024

  • LNP status reporting moved to new experience (UI only)

August 2024

  • Enabled address change on LI order (change functionality) (UI only)
  • Fixed issue with end‑user name not populating in the CSR download file (UI only)
  • Time picker for change order (UI only)
  • Unable to download reservation order data in case of multiple PONs (UI only)

July 2024

  • Address details are not persisted on a LI order (UI and API)
  • Change verbiage on UI for pending order error (UI only)
  • TN reservation status not getting updated in backorder (UI and API)
  • Incorrect PSID is being picked on a change CSN (UI and API)
  • ELS Voice API is expecting to send address on e911 Standard to CP911 change (UI and API)
  • Voice UI is showing incorrect address details (UI only)
  • LNP>49 | Internal Port Install | Internal Port Jeop Notification by PON (UI and API)
  • New webhook for cancel notification (API only)
  • Auto and trigger port issue with parent PON (UI and API)
  • Nomadic911 | Change | Workflow issue while changing STANDARD to CP911(customer_provided) (UI and API)
  • Voice API is expecting to send address on e911 Standard to CP911(customer_provided) change (UI and API)
  • Cancel notification for cancelled orders (API only)

June 2024

  • Occasional errors on our internal registry task (NUMS Errors) (UI and API)
  • Accept secondary location in service address API (UI and API)
  • ELS/LI portability check and CSR request functionality moved from legacy portal experience to new mircroapp. Work in progress for remaining reports (UI only)
  • Send a notification on trigger port error (API only)
  • UI is displaying incorrect address details (UI only)

Changes before June 2024

  • Auto and trigger port issue with parent PON (UI and API)
  • Cancel order cleanup in production (UI and API)
  • 3FLOW | Supp | Error when performing supp (UI and API)
  • Submit notification missing on disconnect orders (UI and API)
  • Enable edit and resubmit feature for all orders in Rejected status because of order validation errors (API fixed, UI still needs to be fixed)
  • SUPP 3 defect fixed on LNP (UI and API)
  • New Functionality ‑ Bulk change ordering functionality (UI and API)
  • Change order defect fixes allowing changes to CNAM and CSN (UI and API)
  • FOC notification on CRD update for internal ports only (UI and API)
  • Add phone number on a supp order (UI and API)
  • BTN and CRD validation relaxed (UI and API)
  • LNP comments allowed (UI and API)
  • New Functionality: self-service disconnect orders (UI and API)
  • Disconnects and PON grouping (UI and API)
  • Child PON: port concurrency (UI and API)
  • Cancel PON: port cancel (UI and API)
  • Jeopardy notification for internal ports (UI and API)
  • Native TN: PON grouping (UI and API)
  • Porting vendor delay – scheduler fix with continued monitoring (UI and API)
  • Script to force complete cancel orders (UI and API)
  • Cancel complete issue (UI and API)
  • CTI change did not work in production (UI and API)
  • CSN change did not work in production (UI and API)
  • FOC date is not propagated to 3Flow from SLNP (UI and API)
  • B2B service timeout issue which is causing orders to be in Created status and not In Progress (UI and API)
  • Time and date picker: able to select time along with date on a scheduled change order (UI only)
  • Users are not able to search for an order older than 60 days (UI only)
  • Suggested addresses UI should display multiple suggestions if applicable (UI only)
  • Fix to stop sending duplicate JEOP emails (UI and API)
  • This impacted our customer notification system
  • Reopened order stuck defect as multiple orders are stuck in created status (UI and API)
  • Search specific TN (UI only)
  • Toll Free has moved to a dedicated database, a complete regression (4/6–4/7) and both the ELS/LI and Toll Free databases are stable
  • Supp after jeopardy is not working (UI and API)
  • Update CRD on Internal port (with/without jeopardy resolution) is not working (UI and API)
  • Add customer number validation for a CSN change (UI and API)
  • Internal port stuck issue (UI and API)
  • Some of the FOC notifications are not getting triggered (UI and API)
  • Bulk change ordering functionality (UI and API)
  • Error while retrieving customer number details on a Supp order (UI and API)

 

Training

General portal trainingTo request general portal training, create a portal support ticket.
Product‑specific training for ELS and LITo request training for VoIP Enhanced Local (ELS) and Local Inbound (LI), contact your Lumen representative.

Reporting

Downloading call detail records (CDRs), phonebooks, and additional voice reportsAccess these reports in Control Center: click Monitoring, click Voice Reports, then click Voice Reports and CDRs.
Learn more about downloading a wholesale voice report
Locating a missing CDRContact your Lumen representative
Missing or incorrect data in a report
Create a billing request (in Control Center)
Service availability check
Customer service record (CSR) requestHelp content coming soon

Ordering

Reserving a phone number
Placing an install order
Placing an LNP order
Placing a disconnect order
Placing a change order
Checking the status of an orderViewing the status of an order for ELS or LI
Resolving an error or jeopardyHelp content coming soon

LNP ticketing

Get help creating and managing LNP tickets. (Do not submit an LNP ticket for issues with buttons or missing options in Control Center.)

Support contacts

  Portal Support team LNP team
Service availability check  
Phone number reservation  
Install order  
LNP pre‑orders  
LNP post‑orders  
Trigger a port  
Questions about a jeopardy  
Change order  
Disconnect order  
View status of an order  
Reports (CSR requests, LNP status reports)  

Key:

= Support by chat (within Control Center)
= Support by phone
= Support by ticket (portal support ticket or LNP ticket)

Level Portal Support team LNP team
1 877-453-8353, option 5
6:00am–6:00pm MT
 866-697-5881, option 3, then 1
6:00am–6:00pm MT

After hours technician on duty:
720-888-6562
2 Lead after hours support
(outage support)		 Manager on duty
800-861-0262, option 1, then 2
3+ View escalation matrix

ELS and LI APIs

Access APIs to manage VoIP Enhanced Local and Local Inbound service using Developer Center. Reserve phone numbers; create orders to install, change, or disconnect phone numbers; and more.

Porting holidays

Lumen is closed for the following holidays:

  • Thanksgiving Day: Nov. 28, 2024
  • Day after Thanksgiving: Nov. 29, 2024
  • Christmas Eve: Dec. 24, 2024
  • Christmas Day: Dec. 25, 2024
  • New Year's Day: Jan. 1, 2025
  • Martin Luther King Jr. Day: Jan. 20, 2025
  • Memorial Day: May 26, 2025
  • Independence Day: Jul. 4, 2025
  • Labor Day: Sept. 1, 2025
     

Questions? Call 866-697-5881, option 3, then 1 (6:00 am–6:00 pm MT)