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Lumen help

Creating a disconnect report for ELS and LI

Using Control Center, you can create a report to view phone numbers disconnected from Lumen® VoIP Enhanced Local (ELS) or Lumen® Local Inbound (LI). You can view reports for the past 30, 60, or 90 days. You can also select a custom date range for the report.

To create a disconnect report for ELS and LI:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the ELS & LI Orders box, click Reports.
Voice Native & LNP Ordering (showing Reports tab)
  1. If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
  1. On the Reports tab, click Disconnect Report.
Voice Native & LNP Ordering (showing Reports tab and Disconnect Report subtab)
  1. From the Product list, select whether you want to view a report for ELS or LI.
  1. From the Date Range list, do one of the following:

    • To create a report for the past 30, 60, or 90 days, select one of the options from the list.

    • To create a report for a specific time period, select Custom Date Range, then use the Start Date and End Date fields to set the time for your report. You can type in a date (using YYYY‑MM‑DD format) or use the icon to select the date using a calendar.
  1. Click Download Results.

    Control Center creates a report of the phone numbers disconnected for the product and date range you selected and triggers your browser to download the report.
  1. Use the window that appears to download the report to your computer.