Media portal support: Support Tickets menu

Using Media portal, you can create and manage support tickets for your Lumen^® Content Delivery Network services. Use support tickets to request changes to your service or to report problems with your service.

 For open tickets, you can update a ticket by adding notes to communicate with Lumen, updating contact information, or adding attachments. You can also close a ticket if we've resolved your issue or you want to cancel your request.

• Creating a support ticket
• Viewing the status of a support ticket
• Updating a support ticket
• Closing a support ticket