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Lumen help

Updating the hunt sequence for a sequential route plan

Using Control Center, you can update the hunt sequence for a sequential route plan for a Lumen® SIP Trunking service. You can also add trunk groups and remove trunk groups from the route plan as your business needs change. If you no longer need a route plan, you can delete it from Control Center.


If a route plan uses percent allocation rather than sequential routing, you can update the trunk group percent allocation for the route plan.

To update the hunt sequence for a sequential route plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Route Plan Management tab.

    Control Center shows the route plan(s) for the service.
SIP Trunking service details (showing Route Plan Management tab)
  1. Click the route plan name hyperlink.

    Control Center shows the details for the route plan you selected.
SIP Trunking service details (showing Route Plan Management tab and route plan details)
  1. From the Select Action list, select Update Hunt Sequence, then click Go.
Service Details for SIP trunk service (showing Route Plan Management tab and hunt sequence)
  1. Place the trunk groups in the order you want by selecting a trunk group and using the Move Up and Move Down buttons to adjust the order.
  1. When you're done, click Submit.

    Control Center updates the hunt sequence for the trunk groups on the route plan.