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Lumen help

Viewing the status of a colocation request

You can view status and details of access requests (badge holder reports and access log reports).

Note: Looking for a status on a billable field tech ticket? Click Support, then click Ticketing. Learn more about viewing the status of a billable field tech ticket

To view the status of a colocation request:

  1. Click Support, then click Colocation Requests.

    Control Center shows open and recently closed colocation and field-tech requests for your organization.

 

Colocation Requests
  1. To find the colocation request you want to view, do any of the following:

    • To filter the list by statusm of the request, use the Status lists.

    • Use Search to find the request; you can use the request ID Control Center gave you when you submitted the request or the internal ID you provided when you created the ticket.

    • To change the date range you’re viewing requests for, click the Last 30 days link. Use Status to sort the list.
  1. If you want to view more details about the status of the request, click the ID number for the ticket you want to see the details of.

    Control Center shows details for the colocation request you selected.