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Managing calling features for a Voice Complete phone number

As a Voice Complete Feature Manager administrator, you can manage the calling features for Lumen® Voice Complete® phone number. If the phone number has the Mobility feature pack assigned to it, you can manage Call Forwarding features, Call Waiting, caller ID, and incoming/outgoing calling plans for the phone number. You can also forward calls for multiple phone numbers at once (bulk call forwarding). To change calling name for the phone number, update the profile.

To manage calling features for a Voice Complete phone number:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service Managers box, click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. Search for the phone number you want to make changes to by doing one of the following:

    • If you know the group the phone number belongs to, click View Group on the card for the group.

    • Otherwise, click the All Numbers tab, then search for, sort, or filter the list of phone numbers to find the one you're looking for.
  1. When you find the phone number, click the Manage link (in the Actions column) on the row for the phone number.

    Control Center shows the calling features for the phone number.
Voice Complete Feature Manager (showing Calling Features tab)
  1. Do any of the following to manage the calling features for the phone number:

    • To manage Call Forwarding Always, use the toggle in the Call Forwarding box to turn it on or off. If you turn it on, be sure to type the phone number you want to forward all calls to.

    • To manage Call Forwarding Busy, use the toggle in the Call Forwarding box to turn it on or off. If you turn it on, be sure to type the phone number you want to forward calls to when your line is busy.

    • To manage Call Forwarding Not Reachable, use the toggle in the Call Forwarding box to turn it on or off. If you turn it on, be sure to type the phone number you want to forward calls to when the line isn't reachable.

    • To manage Call Forwarding No Answer, use the toggle in the Call Forwarding box to turn it on or off. If you turn it on, be sure to type the phone number you want to forward calls to when the user doesn't answer and the number of rings you want to wait before forwarding. (For example, you can forward calls to the user's mobile phone if they don't answer their desk phone within three rings.)

    • To manage Call Waiting, use the toggle in the Call Waiting box to turn it on or off.

    • To block the caller ID on outgoing calls, turn on the Line ID Blocking toggle (in the Outgoing Calls box).

    • To unblock the caller ID on outgoing calls, turn off the Line ID Blocking toggle (in the Outgoing Calls box).
  1. To manage intercepts for this phone number, do either of the following:

    • To turn on intercepts for calls to this phone number, turn on the Intercept User toggle, then do any of the following. When you're done, click SAVE.

      • To play a message letting the caller know the new phone number, select the Play New Phone Number checkbox, then type a number in the field.

      • To play a message telling the user to press 0 to transfer the call to a new phone number, select the Transfer on '0' to Phone Number checkbox, then type a number in the field.

    • To turn off intercepts for calls to this phone number, turn off the Intercept User toggle, then click SAVE.
  1. To manage whether the user's caller ID information is sent when they make calls, use the toggles in the Line ID Delivery box. You can set preferences for both internal and external calls.
  1. To manage the incoming or outgoing calling plan for the phone number, click Edit Calling Plans, then do any of the following:

    • To customize the incoming calling plan, select the Custom Settings checkbox, then specify what phone numbers the phone number can receive calls from. You can select whether people outside the group can call the phone number and whether people inside the group can call the phone number.

    • To use the incoming calling plan for the group, clear the Custom Settings checkbox, then click SAVE.

    • To customize the outgoing calling plan, select the Custom Settings checkbox, then specify what phone numbers the phone number can place calls to, transfer calls to, and forward calls to. (You can specify settings for toll-free numbers, international numbers, or chargeable directory assistance.)

    • To use the outgoing calling plan for the group, clear the Custom Settings checkbox, then click SAVE.