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Lumen help

Updating a Voice Complete phone number profile

As a Voice Complete Feature Manager administrator, you can use Control Center to update the profile information associated with a Lumen® Voice Complete® phone number in your organization. You can update the user's name, time zone, and caller ID name. You can also reset their voice portal passcode. (The voice portal passcode is valid for 30 days.)

Need to forward the phone number? Learn how to manage calling features for a Voice Complete phone number

To update a Voice Complete phone number profile:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service Managers box, click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. Search for the phone number you want to make changes to by doing one of the following:

    • If you know the group the phone number belongs to, click View Group on the card for the group.

    • Otherwise, click the All Numbers tab, then search for, sort, or filter the list of phone numbers to find the one you're looking for.
  1. When you find the phone number, click the Manage link (in the Actions column) on the row for the phone number.

    Control Center shows the calling features for the phone number.
Voice Complete Feature Manager (showing Calling Features tab)
  1. Click the Profile tab.

    Control Center shows the profile information for the Voice Complete phone number.
Voice Complete Feature Manager (showing Profile tab)
  1. Do any of the following to make changes to the profile:

    • To update the time zone, select an option from the list, then click SAVE.

    • To change the name, make updates to the First Name and Last Name fields, then click SAVE.

    • To change the caller ID name, make updates to the Calling ID First Name and Calling ID Last Name fields, then click SAVE.

    • To change then voice portal passcode, type a new code in the field, then click Reset Code. (The passcode is valid for 30 days.)