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Lumen help

Viewing the status of a disconnect request

After you create a disconnect request, you can track the status of your request in Control Center. You can also view details for a request, make updates to a request, or cancel a request you no longer need.

To view the status of a disconnect request:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Requests box, click Disconnect Requests.

    Control Center lists all disconnect requests for your organization with a status for each request and the date the request was last updated:

    • Open—Lumen received your request.
    • In Progress—a Lumen representative is assigned to your request and is working on it.
    • Pending Customer Clarification—a Lumen representative needs additional information from you to complete the request. Please read the most recent notes within the request and provide the requested information.
    • Request Accepted—we accepted your request and created one or more Lumen disconnect orders.
    • Cancelled—your request has been cancelled. For more information, view the most recent notes.
Disconnect Requests
  1. To view details for a request, such as notes, click the request ID.

    Control Center shows details for the disconnect request.