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Lumen help

Changing the calling name for a Voice Complete phone number

You can change the calling name (CNAM or caller ID information) for phone numbers on your Lumen® Voice Complete® service by submitting a change request. You can update the information one number at a time or submit a bulk template with changes to multiple numbers.

To change the calling name for a Voice Complete phone number:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Requests box, click Change Requests.

    Control Center lists all change requests for your organization with a status for each request.
Change Requests
  1. Click New Change Request.
Change Requests (New Change Request)
  1. Click the Voice Complete only radio button.
Change Requests (New Change Request for Voice Complete)
  1. From the Customer Number and Billing Account lists, select the customer number and billing account for your Voice Complete service.
Change Requests (New Change Request for Voice Complete with customer number and billing account selected)
  1. From the Product list, select Voice Complete.
Change Requests (New Change Request for Voice Complete with customer number, billing account, and Voice Complete selected)
  1. Click Continue.
Change Requests (Voice Complete Change Request Type)
  1. From the Voice Complete Change Request Type list, select Change CNAM (Calling Name).

    Control Center creates the form to hold the information for your request and loads the Voice Complete phone numbers for the customer number and billing account number you selected.
Change requests voice complete change request type change cnam selected
  1. Make your changes to the calling name:

    • To update the calling name one phone number at a time, do the following:

      1. In the Change CNAM (Calling Name) section, click the checkbox next to the number(s) you want to change the calling name for.

        Control Center lists the number(s) you select in the Selected Telephone Numbers section.

      2. For each number you selected, type the calling name in the Caller ID Name (CNAM) column.

    • To update the calling name for many numbers at once, do the following:

      1. Click Download Bulk Template (to the right of Attachments).

      2. Open the bulk template and fill in the calling name information for the numbers.

      3. Save the bulk template.

      4. Attach the bulk template to your request: click Browse (under Attachments), locate and select the file, then click Open.
  1. In the Additional Details section, do the following

    1. In the Customer Requested Due Date field, select the date you'd like us to make the change.

    2. If you need to add a tracking or ticket number for your organization, fill in the Customer Internal Ticket ID field.

    3. If you have any additional information that would help us process your request, type it in the Additional information that could help address this change request? field.

    4. If you have any files to help us process your request, click Browse (under Attachments), locate and select the file(s), then click Open.
  1. Fill in the Contact Information section to tell us who to communicate with for this request (and what method to use):

    1. Select how we should notify you of status updates for this request: Portal only; Email and Portal; or Phone, Email, and Portal.

    2. Verify your contact information (or update the information for the person you'd like to be contacted with updates).

    3. If you need to add a secondary contact for this request, click Add Secondary Contact, then type their name, phone number, and email address.
  1. Select the checkbox acknowledging you're requesting the change on behalf of your organization and accept and charges associated with this request.
  1. When you're done, click Submit.

    Control Center submits your change request. You can now track its status online. You can also need to update your request or close the request later as needed.