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Lumen help

Viewing the status of a change request

You can track the status of your change requests in Control Center. For each request, you can view details and add notes to communicate with the Lumen representative assigned to your request. If you no longer need a change you requested, you can close a change request.

To view the status of a change request:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Requests box, click Change Requests.

    Control Center lists all change requests for your organization with a status for each request.
Change Requests
  1. If you don’t see the change request you’re looking for on the list, use Search. You can also filter the list by Status (New, Closed, Canceled, Pending CIC).
  1. To view details for a change request, click the change request ID.

    Control Center shows details for the change request you selected. If the request is still open, you can add notes to communicate with the Lumen representative assigned to your request.
change requests change request details