Lumen help

Unenrolling from receiving invoice PDFs by email

If you no longer want to receive a PDF copy of your Lumen invoice, you can unenroll the account. Please allow 1–2 billing cycles for us to process your request.

To unenroll from receiving invoice PDFs by email:

Click Billing, click Account Settings.

Click the Invoice PDF tab.

Control Center shows a list of the accounts on the enterprise ID and the current enrollment status for each account:
- Enrolled: Account is currently enrolled to receive an invoice PDF by email each month. For accounts in Enrolled status, the Password Protection column shows whether delivery is Secured (password protected) or UnSecure (not password protected).
- Enrollment Pending: We are currently processing your request to enroll in invoice PDF delivery.
- Eligible: Account is eligible to enroll to receive an invoice PDF by email each month.
- Ineligible: Account is not eligible to enroll to receive an invoice PDF by email each month.
- Unenrollment Pending: We are currently processing your request to unenroll from invoice PDF delivery.

Account Settings (showing Invoice PDF tab)

Do one of the following:
- To unenroll one account, click the icon (in the Actions column).
- To unenroll multiple accounts, select the checkbox on the row for the account(s) you want to unenroll, then click Unenroll.

In the window that appears, review the account(s) you selected to confirm you want to unenroll from receiving invoice PDFs, then click CONFIRM. (If you need to make changes or cancel the request, click CANCEL.)

Control Center sends the request to unenroll the account(s) from receiving invoice PDFs by email.