Checking for available Lumen services (Wholesale customers)

1. In the Search box, type the address or phone number that you want to qualify. You can click an address in the suggested results to save you typing the full address.
   
   As you type the address, two list boxes appear below the address search field. The first list contains GLM address predictions and the second list shows Google address predictions.
   
   Pressing the down arrow key while focus is in the address search field will cause focus to move to the GLM list. You can use the arrow keys to move through the list.  Pressing the Enter key on your keyboard will select the address. You may select an address by clicking it with the mouse, too. Pressing ALT + Up Arrow will move focus back to the address search field.
   
   If you don't find the address in either list, type the complete address with commas between the street, city, state, and ZIP. Then, press the Enter key on your keyboard. The entered address to be sent to GLM for validation.
   
   The list of valid addresses appears in the GLM list. Select the address to start the qualification process. If GLM is unable to validate the address, a form appears so you can request the addition of the address to GLM. Before you can make this request you must specify the coordinates of the location.
   

1. In the Search box, type the address you want to qualify for, then press enter on your keyboard.
   
   Control Center searches for the address as you type. After you press enter (or select the address in the suggested results), Control Center will qualify the address for services and place a pin on the map for the location. A green check indicates that the address qualifies for the service; a red X indicates that the service is not currently available at the address.
   

1. To find the coordinates, do one of the following:
   
   
   • Turn on the Click on Map switch, then click the location on the map.
     
     
   • Click Ask Google to see if Google can find the coordinates.
     

1. Click Zoom To to put a marker on the map at the coordinates and zoom the map to the marker.
   

1. Click Request New Site to have GLM create a new site.
   
   If GLM is able to create the new site it will be displayed in the GLM list.
   

1. Select the address to start the qualification. (If you decide not to request a new site, click Cancel to close the form.)
   
   After requesting a new site, you will receive an email from GLM.
   

After you select the address in the suggested results, Control Center qualifies the address for services and places a pin on the map for the location.

• A green check indicates that the address qualifies for the service.
• A red X indicates the service is currently not available at the address.
  

1. In the results provided in Location Summary, click the green check product information link for additional details.

1. Do one of the following:
   
   
   • To qualify another address, repeat step 4.
     
     
   • To remove an address you've qualified, click the slider next to the address (to turn it green), then click Remove Location(s).
     
     
   • To view more information about a product, click the product name.
     

Bulk upload

1. Click Bulk Upload.
   

1. Click the Download Template icon for a template to request bulk upload broadband service qualification check.
   

1. From the Template Type list, select the template you want.
   

Example of HSI qualification batch template by telephone:

• Location Name (not required)
  
• Telephone (required)
  
  

Row 1 header must not be deleted.  Row 2 is an example and can be deleted.

1. On the Bulk Processing screen, click the Upload Batch icon (up arrow icon).
   

1. Click Browse button to find the file to upload. After the file is selected, it will show in the Batch File and Batch Name fields, then click Upload.
   
   You will see a confirmation message that says: Batch qualification file has been queued for processing.

1. Click OK to clear the confirmation message.
   
   The uploaded file will show at the top of the bulk processing list, in Status Processing.
   
   Other options:
   
   
   • Click the Refresh icon (spinning arrows) to update the bulk processing list.
     
     
   • Return to the bulk processing screen to check the status of your request.
     

1. Under the Status column, if an error message is listed, click on it to see the error so you can fix it. (For example, State is required but was not found.)
   

1. To view the bulk processing results (where Status is Done), click the Export to Excel or Export to CSV icon for the desired file. The example below shows the service qualification output after selecting Export to Excel.
   
   
   In the spreadsheet results, there are multiple columns per technology type, showing combinations of upload/download speeds. When viewing the results, only those upload/download speed combinations that are in your contract will be available for ordering during phase one of the Wholesale Broadband product introduction. Higher speeds shown in the spreadsheet that are not in your current contract will become available in phase two of our product introduction. You will receive a contract amendment when phase two speeds are available.
   
   Scroll to the far right of the spreadsheet results to view the SWC CLLI (serving wire center) and Region. The region will be critical for you to know whether you enter the order in EASE or IMA.
   
   If the address is not served by Lumen, a comment will be added to the row.