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Lumen help

Viewing the status of an order

Using Control Center, you can check the status of your orders. For example, you can see what's happening with adds, moves, or changes you've submitted. In a hurry or on a mobile device? You can get status on an order without having to sign in to Control Center. You just need your billing account number and order number. Have a lot of orders to manage? Learn how to search, filter, and sort orders; you can also create and save views to customize the page.

To view the status of an order:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Order Status box, click View.

    Control Center shows all open orders and those completed in the past 90 days and lists status of each order in the Status column. If an order has child orders, a plus icon (    ) appears to the left of the order number.

    • Pending—we priced and designed a solution and you accepted it. We’re working on the final details of the order so our team can submit your order.
    • Submitted—we submitted your order and are getting credit approval. Once your credit is approved, we will assign a customer care manager to work on your order (depending on the service you purchased).
    • In Progress—we’re working on building and testing your service. As progress continues, we’ll email you to let you know the status. If you have questions about your order, contact the customer care manager listed on your order.
    • Cancelled—we canceled your order and your service(s). No further progress will be made. For questions concerning the cancellation, contact the customer care manager listed on your order.
    • Complete—we completed your order and your service(s) is ready for you to use and manage. We’ve also started billing you for this service.
Order Status
  1. To view a timeline for your order (with milestones and due dates), click the hyperlink in the Order Number column on the row for the order.

    Control Center shows details for the order you selected: product, contact in your organization, requested and committed due dates, and more. For most products, Control Center shows additonal milestones, details for any delays in your order, etc. Other details shown vary by product, such as the service contract (for Lumen® Marketplace orders) or the demarcation photo (for select network products),

Order Details (showing milestones)