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Lumen help

Updating a phone number for a SIP Trunking service

Using Control Center, you can update the configuration of a phone number on a  Lumen® SIP Trunking service depending on your organization's needs. The status of the changed phone numbers momentarily shows as update until the changes are complete, when the changes take place immediately. You can also update a phone number to change its routing plan, change its calling area, or assign it to a user. If you no longer need a phone number, you can disconnect it from the service.

Need to update multiple phone numbers? You can also save time and make bulk changes to phone numbers using Control Center.

To update a phone number for a SIP Trunking service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Telephone Number Management tab.

    Control Center shows the telephone number(s) for the service.
SIP Trunking service details (showing Telephone Number Management tab)
  1. Select the checkbox(es) next to the phone number(s) you want to modify.
  1. Select either Edit TNs Individually or Modify Multiple TNs, then click Go.
  1. Using the lists in the popup window, edit which calls are being blocked (if any), the associated route plan, and/or the PPU location. You should also add contact information (name and email address) for the phone number—which assigns the number to the user.
  1. Click Update.

    Control Center saves your changes to the phone number.
  1. Click the X to close the window (in the upper‑right corner).