Lumen help

Updating a day-of-week routing plan

In Control Center, you can change the days of the week you're routing your incoming calls or change the location of calls for Lumen^® Toll Free Service. For example, from Monday through Wednesday you can direct calls to your Arizona office or you can change your routing plan to redirect calls to that office on additional days.

To update a day-of-week routing plan:

Click Services.

Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.

In the Network, Security, and Communications box, click Toll Free.

Control Center shows all Toll Free services on the enterprise ID.

Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

Control Center shows details for the toll-free service you selected.

Make your changes by doing any of the following:
- To change the time zone for the day-of-week routing, click the light blue bar, make your changes, then click Save.
- To remove the day-of-week routing entirely, click the light blue bar, then click Delete Feature.
- To remove one of the rules (e.g., routing to Colorado on Thursdays), click the light gray bar for the rule, then click Delete Rule.
- To add another rule (e.g., routing to Virginia on Fridays), do the following:
  
  Click the light blue bar.
  
  Click Add Rule.
- To add a dedicated trunk:
  
  Select the DED radio button.
  
  From the Primary Trunk list, select the trunk.
- To add a switched ANI:
  
  Select the SWI radio button.
  
  From the ANI list, select the terminating route.
  
  If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, click Add, then select the number from the list.
- To change the days for a rule (e.g., routing to Colorado on Wednesdays and Thursdays), do the following:
  
  Click the light gray bar for the rule.
  
  Scroll down to the Routing Criteria section.
  
  Make your changes.
  
  Click Update.
- To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, do one of the following:
  
  Click the light gray bar for the rule:
  
  To add a dedicated trunk:
  
  Select the DED radio button.
  
  From the Primary Trunk list, select the trunk.
  
  To add a switched ANI:
  
  Select the SWI radio button.
  
  From the ANI list, select the terminating route.If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, click Add, then select the number from the list.
  
  Scroll to the bottom, then click Update.

Click Save Changes (you may need to scroll down in the window).

Select the date and time you want your changes to take effect, then click Submit.

Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.