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Lumen help

Downgrading Lumen Defender℠ for Internet On‑Demand

Using NaaS Manager, you can downgrade Lumen Defender℠ powered by Black Lotus Labs® on your existing Internet On‑Demand connection. You can monitor threats using Lumen Defender℠.


You can also update the bandwidth for your existing Internet On‑Demand connection.

If you no longer need the connection, you can disconnect it.

To downgrade Lumen Defender℠: 

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service Managers box, click Network-as-a-Service (NaaS).
     

The NaaS Manager Overview lists connection options. 

NaaS Manager Overview tab
  1. Click the Services tab.
     

NaaS Manager shows a list of NaaS services. 

  1. Click the Internet tab. 

    NaaS Manager lists your Internet On‑Demand connections with a status and a brief summary for each connection (name, status, bandwidth, and location). 
  1. Click the  icon in the Actions column next to the service you want to downgrade to Lumen Defender Plus, then click Manage Service. 

    NaaS Manager shows the Manage Service page. 
  1. Select Downgrade Lumen Defender from the action menu. 

    NaaS Manager shows Defender Essentials information.
  1. Click CONTINUE. 
  1. Review the service details and pricing, then click SUBMIT ORDER.