X

Lumen help

Searching for a user in the Voice Feature Management portal

As a Voice Feature Management portal administrator, you can search in the portal to find users in your organization and manage the Lumen® Voice Complete® features they can access, modify their assigned features, or reset their passwords.

To search for a Voice Feature Management portal user:

  1. To access the Voice Feature Management portal, do one of the following:

    • If you're currently signed in to Control Center, click Services. Then, click Voice Feature Mgmt (in the Service Portals box). Then, on the Voice Feature Management page, click Launch Voice Feature Management.

    • If you're not currently signed in to Control Center, open a browser and go to https://voiceconfig.lumen.com.
Voice Feature Management portal login page

The Voice Feature Management portal opens. When you log in as an administrator, the Voice Feature Management portal shows the Site Info page. (To find it again later, click the Group Profile tab.)

Profile tab
  1. Click the Manage Users tab.

    The Voice Feature Management portal shows a list of users for your organization.
Manage Users tab (showing Profile)
  1. In the search field, enter letters and/or numbers that can be found within the user’s profile. You can narrow the search criteria by clicking the Search button and checking the column headings you want to search on.
  1. Click Go. Any users that contain the characters you entered, in the columns you selected, will be listed in User ID order.

    • To sort your search results, click a column heading to sort in ascending or decending order.

    • To view a user's profile, double‑click the row for the user. The Voice Feature Management portal displays the user’s calling features.