PUBLIC SAFETY

Transforming public safety with Next‑Gen 9‑1‑1

NG9‑1‑1 solutions that deliver real‑time response and secure, reliable connectivity.

PUBLIC SAFETY

Transforming public safety with Next‑Gen 9‑1‑1

NG9‑1‑1 solutions that deliver real‑time response and secure, reliable connectivity.

Award‑winning public safety ecosystem

See why industry experts and public safety organizations are choosing the Lumen® Next Generation 9‑1‑1 (NG9‑1‑1) solution to enhance the speed, accuracy and efficacy of first responders.

Man with cell phone walkie talking reviewing critical data on computer monitor in 911 call center.

Lumen recognized as best in class in the U.S. NG9‑1‑1 industry

For the third year in a row, Lumen receives the Frost & Sullivan Best Practices Enabling Platform Leadership Award.

Lumen recognized as best in class in the U.S. NG9‑1‑1 industry

For the third year in a row, Lumen receives the Frost & Sullivan Best Practices Enabling Platform Leadership Award.

Woman leaning on conference table discussing important issues with colleagues with open laptops.

Designing a Public Safety Ecosystem

Enabling citizens and public safety organizations to send and receive advanced communications over an internet protocol (IP) network requires an adaptive, scalable and robust ecosystem.

Designing a Public Safety Ecosystem

Enabling citizens and public safety organizations to send and receive advanced communications over an internet protocol (IP) network requires an adaptive, scalable and robust ecosystem.

Navigate NG9‑1‑1 transformation with Lumen

Unlock the full potential of the latest NG9‑1‑1 solutions for your agency with seamless operations and citizen‑centric services. Our networking solutions report significant infrastructure improvements, including:

66%

more bandwidth for improved efficiency1

66%

more bandwidth for improved efficiency1

61%

fewer instances of unplanned network downtime1

61%

fewer instances of unplanned network downtime1

40%

faster application performance1

40%

faster application performance1

Solutions designed to grow with your mission

Explore tailored networking, security, edge cloud and collaboration to help you build a strong foundation for your agency.

Cloud Connect

High‑performance cloud networking to public and private clouds. 

Dedicated Internet Access

High‑performance, dedicated internet geared specifically for enterprise apps and needs.

IP VPN

Connect your locations to a flexible global network with the capacity and self‑service features to respond fast.

SD‑WAN

Coordinate workloads across the full range of connectivity types on a single, automated platform with centralized visibility and control.

Vyvx Broadcasting Solutions

Air live events and on‑demand video with end‑to‑end digital transmission from acquisition to delivery.

Wavelengths

Deliver high‑availability apps and services reliably and cost effectively on a custom designed network offering up to 400 Gbps available bandwidth.

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Black Lotus Labs

The threat research and operations arm of Lumen, Black Lotus Labs® leverages unmatched network visibility to help protect your business and keep the internet clean.

DDoS Mitigation

Protect your digital environments and minimize downtime with multi‑layer DDoS mitigation.

Managed Endpoint Detection Response

Prevent compromised endpoints from enabling hackers to access your organizational assets, data and infrastructure.

Managed ZTNA with Zscaler

Provide fast, secure access to the applications and data people need without putting your network at risk—and let Lumen experts manage and monitor it for you.

Professional Security Services

Reduce threat management overload and shrink attack surfaces while increasing defense alertness.

Secure Access Service Edge (SASE)

Fortify your defense perimeter at scale while simplifying network operations.

Zero Trust for Public Sector

Our experts can integrate the required security services and help create the policies to achieve Zero Trust compliance for your agency.

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Next‑Gen Voice

Compare voice solutions and find the right fit to evolve your legacy voice and calling.

Next‑Generation 9‑1‑1

Take command of emergency call services with the high‑performance platform designed for public safety continuity.

Contact Center and UC&C Consulting

See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.

Solutions for Contact Center – Genesys Cloud

Create a flexible, all‑in‑one cloud contact center solution for exceptional, real‑time customer experiences.

Solutions for Contact Center – Talkdesk

Empower productive interactions by leveraging a contact center solution with advanced AI capabilities and scalable technology.

Solutions for Microsoft Teams

Provide high‑quality, cloud‑based voice communication across channels easily and cost effectively on the Lumen network.

Solutions for Webex

Optimize collaboration with a holistic, subscription‑based UC&C platform that integrates the secure and reliable Lumen network, hosting and communications architecture.

Solutions for Zoom for Government

Engage constituents and employees with reliable uptime, low ownership costs and dedicated support.

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Data Centers

Give your business the infrastructure and security of a dedicated data center with minimal maintenance and upfront costs.

Network Storage

Keep your data close to the action with distributed low‑latency storage at the edge and predictable, pay‑as‑you‑go pricing.

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Tailored Managed Network Services

Drive your agency and IT transformation with flexible, end‑to‑end managed services for everything from app deployment to network provisioning.

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Need help deciding which of our solutions are right for you? Contact an expert to schedule a consultation.

Need help deciding which of our solutions are right for you? Contact an expert to schedule a consultation.

Case Studies

Resources

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

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888‑597‑2455

1 IDC, Infographic: The Business Value of Lumen IP Solutions, March 2024.