Pima County

Navigating the journey to Next Generation 9‑1‑1.

Pima County

Navigating the journey to Next Generation 9‑1‑1.

Building a network for enhanced emergency response

Pima County, Arizona needed to upgrade nine legacy public safety answering points (PSAPs). We implemented a managed, end‑to‑end Next Generation 9‑1‑1 (NG9‑1‑1)solution to modernize their safety response services.

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Building a network for enhanced emergency response

Woman in an orange shirt sitting while talking to someone on a headset

Challenges

Needed to migrate emergency services and PSAP to NG9‑1‑1 technology
Sought a partner able to work within budget and operational constraints

Challenges

Needed to migrate emergency services and PSAP to NG9‑1‑1 technology
Sought a partner able to work within budget and operational constraints

Solutions

MPLS network backbone dedicated for 9‑1‑1 service with built‑in security
Dedicated Network Operating Center (NOC) with 24/7 monitoring
Intrado VIPER and Motorola Solutions VESTA for PSAP call handling
Managed Services and staff training for new system
Metro Optical Ethernet

Solutions

MPLS network backbone dedicated for 9‑1‑1 service with built‑in security
Dedicated Network Operating Center (NOC) with 24/7 monitoring
Intrado VIPER and Motorola Solutions VESTA for PSAP call handling
Managed Services and staff training for new system
Metro Optical Ethernet

Results

Saved $30,000/month in operating costs
Eliminated unnecessary redundant network with no impact on public safety
Invested in new services such as Geographic Information Systems (GIS) integration
Achieved improved, faster call handling
Integrated new technologies and capabilities

Results

Saved $30,000/month in operating costs
Eliminated unnecessary redundant network with no impact on public safety
Invested in new services such as Geographic Information Systems (GIS) integration
Achieved improved, faster call handling
Integrated new technologies and capabilities

What works for Pima County

Next Generation 9‑1‑1 Services

High‑performance platform designed for emergency call services and public safety continuity.

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Next Generation 9‑1‑1 Services

High‑performance platform designed for emergency call services and public safety continuity.

Public Safety

PSAP premise equipment with emergency services IP networks, IP‑based software, application databases and data management.

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Public Safety

PSAP premise equipment with emergency services IP networks, IP‑based software, application databases and data management.

“We have a commitment from a team that says we’re going to help you today and in the future. Lumen has a heart for 9‑1‑1 that you just don’t find in the corporate world.”

— Sheila Blevins, 9‑1‑1 Coordinator

Pima County

“We have a commitment from a team that says we’re going to help you today and in the future. Lumen has a heart for 9‑1‑1 that you just don’t find in the corporate world.”

— Sheila Blevins, 9‑1‑1 Coordinator

Pima County

Man in white jacket and headset sitting while working on a computer while other people work in the background

Pima County

Pima County

Building a network for enhanced emergency response

Building a network for enhanced emergency response

Challenges

Challenges

Solutions

Solutions

Results

Results

What works for Pima County

Next Generation 9‑1‑1 Services

Next Generation 9‑1‑1 Services

Public Safety

Public Safety

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