CONTACT CENTER SOLUTIONS

Build an AI‑ready contact center solution

Keep your business agile and competitive with a comprehensive, dynamic contact center solution.

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CONTACT CENTER SOLUTIONS

Build an AI‑ready contact center solution

Keep your business agile and competitive with a comprehensive, dynamic contact center solution.

Lumen Contact Center solutions

Drive efficient, profitable customer interactions with a customized contact center that helps minimize total cost of ownership, protect sensitive data and leverage AI.

Genesys Cloud Contact Center

Keep up with changing customer demands and safeguard sensitive customer information while minimizing upfront investments.

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Genesys Cloud Contact Center

Keep up with changing customer demands and safeguard sensitive customer information while minimizing upfront investments.

Talkdesk Cloud Contact Center

Intelligently unlock the potential of great customer experience with tools that leverage both enterprise scale and consumer simplicity.

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Talkdesk Cloud Contact Center

Intelligently unlock the potential of great customer experience with tools that leverage both enterprise scale and consumer simplicity.

Network Services and Applications

Drive customer retention and reduce call handle times with voice response, queuing and optimization augmented by AI.

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Network Services and Applications

Drive customer retention and reduce call handle times with voice response, queuing and optimization augmented by AI.

Customer Premises Equipment

Deploy fast, secure connectivity and VoIP with integrated equipment and contact center technology managed through a single point of contact.

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Customer Premises Equipment

Deploy fast, secure connectivity and VoIP with integrated equipment and contact center technology managed through a single point of contact.

Compare featured solutions

Genesys Cloud Contact Center

Talkdesk Cloud Contact Center

Best for

Enterprises or organizations seeking intuitive, always-on contact center solutions for business

Medium to large enterprises and organizations

FedRAMP accredited for Public Sector

In progress

Caller authentication

Immediate or delayed callback options

Natural language understanding

Automatic speech recognition

Sophisticated call-progress detection

Customer emotion detection

Segment and rank interactions

Info Hover (Optional)

Artificial intelligence

Automate customer interactions through voice or chat

Optimize a fast and frictionless AI-based caller experience through voice, chat, email, SMS, web, social and more

Predictive routing

Automatic call distribution

Self-service options

Call flows

Leverage intelligent routing engines and leading call delivery tools

Utilize context-driven IVR call flows that escalate callers to a live agent when needed

Real-time analytics

Customizable dashboards

Performance monitoring

Service levels, call times, resolution rates, customer satisfaction and agent performance

Searchable transcripts, sentiment analysis and automated interaction scoring

One unified interface to manage interactions

Virtual agent conversational flow design using a drag-and-drop tool

Support and service option

Contact Center and UC&C Consulting

See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.

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Contact Center and UC&C Consulting

See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.

Customer Story

Streamlining AI‑driven restaurant takeout ordering

Learn how SYNQ3 partnered with Lumen to boost customer experiences with a scalable network and AI ordering to support 3x increased call volume across 100,000+ orders.

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Streamlining AI‑driven restaurant takeout ordering

Learn how SYNQ3 partnered with Lumen to boost customer experiences with a scalable network and AI ordering to support 3x increased call volume across 100,000+ orders.