Best for

• Medium and large enterprises

• Federal, state and local government
• Defense and intelligence communities
• Public safety organizations
• Higher education

FedRAMP accredited

In progress

Native AI capabilities embedded into the platform

Supported integrations with third-party AI solutions

Effective context-driven IVR call flows that escalate callers to a live agent when needed

Virtual agent conversational flow design using a drag and drop tool

One unified interface to manage interactions

Fast and frictionless AI-based caller experience through voice, chat, email, SMS, web, social and more

Transfer conversations across digital channels with a single interaction

Centralized reporting across all channels

Customized real-time dashboards and reporting

Searchable transcripts, sentiment analysis and automated interaction scoring

Interactive data visualizations to help identify opportunities and develop personalized coaching for agents

Real-time content recommendations and shortcuts based on caller needs