Best for

Enterprises seeking intuitive, always-on contact center solutions for business

Organizations that require comprehensive, always-on contact center solutions

FedRAMP accredited

Caller authentication

Immediate or delayed callback options

Natural language understanding

Automatic speech recognition

Sophisticated call-progress detection

Customer emotion detection

Segment and rank interactions

Artificial intelligence

Automate customer interactions through voice or chat

Automate citizen interactions through voice or chat

Predictive routing

Automatic call distribution

Self-service options

Call flows

Leverage intelligent routing engines and leading call delivery tools

Leverage intelligent routing engines and leading call delivery tools

Real‑time analytics

Customizable dashboards

Performance monitoring

Service levels, call times, resolution rates, customer satisfaction and agent performance

Service levels, call times, resolution rates, citizen satisfaction and agent performance