HOSTED VOIP

Flexible next‑gen voice for reliable communications

Upgrade legacy calling with managed VoIP solutions for advanced collaboration capabilities.

HOSTED VOIP

Flexible next‑gen voice for reliable communications

Upgrade legacy calling with managed VoIP solutions for advanced collaboration capabilities.

Transform how you communicate

Lumen® Hosted VoIP delivers advanced call management, mobility features and modern collaboration in a single comprehensive solution designed to simplify calling, boost productivity and minimize costs without a premises‑based phone system.

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Transform how you communicate

Man in a red shirt sitting in a wheelchair with headphones on while working on a laptop device in front of him

Why Lumen?

Woman in a grey sweater sitting with a man in a blue shirt in an area filled with computer monitors while working on a laptop device in front of them

Scalable and flexible control

Easily adapt and support dynamic needs with a self‑service portal that allows you to add or change call features, phone numbers and system capabilities as needs evolve.

Scalable and flexible control

Easily adapt and support dynamic needs with a self‑service portal that allows you to add or change call features, phone numbers and system capabilities as needs evolve.

Woman in a grey suit jacket and glasses sitting at a desk while working on a desktop monitor in front of her

Minimize TCO

Avoid large capital investments, ongoing maintenance and high IT expenses for staffing and training without having to purchase new technology.

Minimize TCO

Avoid large capital investments, ongoing maintenance and high IT expenses for staffing and training without having to purchase new technology.

Features and Specs

Hosted VoIP Basic

Features in all packages

Telephone number
Webex application*
System design engineer
Self-service portals
MAC help desk
Hosted VoIP online store

Included in Hosted VoIP Basic

Description

Basic calling package for public areas where the telephone is not assigned to a specific user

Onsite technician installation**

Onsite technician porting**

Shared call appearance

Limit 5

Lumen rental device

Optional***

N-way calling

3-way limit

Included in Hosted VoIP Standard

Description

Standard calling and unified messaging for general businesses or individual contributors

Onsite technician installation**

Onsite technician porting**

Shared call appearance

Limit 10

Lumen rental device

Optional***

N-way calling

Up to 15 additional parties

Included in Hosted VoIP Premium

Description

Advanced feature set to support remote and mobile users

Onsite technician installation**

Onsite technician porting**

Shared call appearance

Limit 35

Remote office/anywhere

Lumen rental device

Optional***

N-way calling

Up to 15 additional parties

Included in Hosted VoIP Virtual

Description

Premium features set used with a Webex application without an IP phone

Onsite technician installation**

N/A

Onsite technician porting**

N/A

Shared call appearance

Limit 35

Remote office/anywhere

Lumen rental device

N/A

N-way calling

Up to 15 additional parties

Included in Hosted VoIP Custom SIP

Description

Enables a single line, non-IP phone SIP device (e.g., SIP overhead paging, doorbells, etc.)

Onsite technician installation**

N/A

Onsite technician porting**

N/A

Shared call appearance

Limit 35

Lumen rental device

Customer-provided

N-way calling

Up to 15 additional parties

*Softphone only. Collaboration upgrade packages available.
**Lumen rental devices required.
***Optional Lumen-certified rental devices are available for an additional monthly charge (no need to purchase devices, repair and replace for the length of the contract). VoIP tiers can have multiple device types. Rental devices are selected and priced independently of tiers.