Lumen® Solutions for Zoom
Lumen® Solutions for Zoom
Lumen® Solutions for Zoom is a UC&C solution with capabilities that allow our customers to migrate their premises-based communication and collaboration services to the cloud securely, easily and efficiently.
This solution provides enterprises with immediate access to the Zoom cloud video first platform virtually anywhere, with the assurance they will have the Lumen established UC&C operational support structure, network asset integration, customer success practice and account management support throughout their journey.
Lumen® Solutions for Zoom is a UC&C solution with capabilities that allow our customers to migrate their premises-based communication and collaboration services to the cloud securely, easily and efficiently.
This solution provides enterprises with immediate access to the Zoom cloud video first platform virtually anywhere, with the assurance they will have the Lumen established UC&C operational support structure, network asset integration, customer success practice and account management support throughout their journey.
Zoom Phone
Power your voice communications with Zoom’s global cloud phone solution with secure call routing, call queues, SMS, the ability to elevate calls to meetings and more.
Key features:
- Seamlessly elevate Zoom Phone calls to a Zoom Meeting
- Call recording on demand with playback available through desktop, mobile and web apps
- Global call handling capabilities including business and after hour routing
- Cloud calling options including bring your own carrier (BYOC), Lumen PSTN and Zoom calling plans
- Voicemail features including visual voicemail, speech to text transcription and custom email notifications plus AI Companion Task Extraction and AI Companion Voicemail Prioritization
- Quickly visualize and evaluate Zoom Phone performance, identify, and isolate potential issues and track the performance of all calls traversing the network with the Zoom Phone dashboard
Meet AI Companion for Zoom Phone:
Offering features including real-time coaching with Speaker Coach, summaries of calls, and intelligent voicemail tasking to enhance your communication experience.
Zoom Meetings
Zoom Meetings provides simple video conferencing across all devices for meetings with up to 1000 participants. With clear audio capabilities and HD video, you can work individually from your office, workspace at home, or on-the-go in a coffee shop and even from your mobile device.
Key features:
- HD video and audio meetings with support for up to 1,000 video participants and 49 videos on-screen
- Automatic ambient noise cancellation that gives the freedom to work from virtually anywhere
- Custom meeting configuration options that can prioritize content or attendees, or show a side-by-side view of both
- Customized public or private events from 500 to 10,000+ attendees with Zoom Events add-on
- Zoom Chat features are included with a simplified solution for workflows, boosting productivity, and helping ensure employees can collaborate securely, both internally and externally
Meet AI Companion for Zoom Meetings:
Offering features including Siri integration, summarizing meetings and chat threads, providing transcripts and chapters to meeting recordings, making it easy to review and reference specific parts of the discussion.
Zoom Events and Webinars
Zoom Events and Video Webinars can accommodate all your virtual event needs. By creating virtual experiences with attendees, you can set up private events, schedule multi-session or concurrent session events, and even post recordings after an event has ended.
Key features:
- Zoom Events provides an all-in-one virtual event management solution with dedicated support for corporate event spaces
- Customizable event reporting includes registration, attendance, ticket sales with the ability to support gifts and donations
- Post-event recordings foster connections between attendees who are on the event and people that are unable to attend
- Zoom Webinar can broaden your reach from 2 - 100 panelists with video, voice and screen sharing capabilities to serve up to 50,000 attendees
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Seamless integrations with other platforms including:
- Salesforce
- Marketo
- Hubspot
- Eloqua
- Cornerstone
Meet AI Companion for Zoom Events & Webinars:
Automating your event page, or in-event content without having to pay for outside help, compose emails, subject lines, titles, and calls to action, as well as compose chat messages for the lobby chat.
Zoom Rooms
Zoom Rooms provides a software-based room system leveraging hardware appliances, kits or customizable components for an easy-to-use experience. This modern workspace for hybrid teams brings HD video collaboration into any space while enabling in-person and remote participants to interact in real time.
Key features:
- Adapt your conference rooms to changing workforce needs while balancing office and remote experiences with HD video and audio, wireless content sharing, and interactive whiteboarding
- Smart Gallery features leverage AI to take a single-camera view of multiple people in a Zoom Room, and send up to three unique video streams to better display the in-room participants to remote attendees
- Easy to use allowing set-up of Zoom Rooms meetings from approved controller devices or personal devices
- Digital Signage is included in Zoom Rooms, with numerous capabilities at no additional cost. Share announcements and information in the form of images, videos, and URLs across any display on your network
- Zoom Rooms includes the ability to dial out to standards-based SIP/H.323 endpoints; Conference Room Connector takes it a step further and allows for any standard based video conferencing endpoint to join your meeting
Meet AI Companion for Zoom Rooms:
Enabling employees to use a telepresence room system with integrated hardware to easily connect, see multiple meeting participants on different screens, and share content, all while enjoying crystal-clear audio and immersive video in a secure environment.
Why Lumen?
We have spent years developing proven capabilities that empower companies and individuals alike to do exceptional work. Regardless of the location and technological capabilities, Lumen assists users in adoption, SIP connected audio, customer premises infrastructure consulting, and our managed UC&C (Unified Communications and Collaboration) services all with our Lumen® Enablement Services product.
Connectivity
Our secure platform has an expansive global network, capable of 24/7 service availability monitoring. With access to UC platform bridging architectures that connect businesses to the cloud for meetings, we integrate audio and web-conferencing solutions with a full range of calling options. Our digital learning platform for collaboration is delivered in your own brand and tone of voice, accessible via SSO.
Reliability
Our experience and support in end-to-end communication networking makes the move to remote accessibility seamless. Our customers have the benefit of integrating their existing network with our cloud-based solutions, and a predictable experienced single provider. This collaboration technology covers multi-vendor options along with a digital learning content adapted to your organization needs.
Cost effectiveness
We allow your company to leverage existing investments with access to current and future technologies. Lumen® Enablement Services for UC&C provides a variety of options to supplement or replace required IT, with the help of staff to support the moving parts of enterprise workflows. With flexible pricing and predictable billing, operations are streamlined with single-vendor management and compressive services.
Commitment
We provide a dedicated team with best practices and hands-on solutions for every step of your deployment. With access to a dedicated adoption success manager, we provide customized roll-out services and monthly communications, quarterly success reviews and planning, and usage analytics to help ensure you meet business outcomes. Support is reassured before, during and after installation to allow your employees to always maintain their focus on the core of your business
Zoom Contact Center
Zoom Contact Center is an omnichannel Contact Center that helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.
Solve issues fast and efficiently with a video-optimized CCaaS
- Drive customer loyalty: Provide high-touch personalized customer engagement with a rich video meeting experience
- Engage with your customers in new ways: Agents can easily elevate a chat or voice interaction to a video call to improve the customer interaction
- Enhance agent experience: Use screen share, file share, and chat to solve queries quickly and efficiently
Provide intelligent self-service with Zoom Virtual Agent
- Boost your CSAT score: Our chatbot AI accurately understands what your customers are asking, regardless of how it’s worded.
- Maximize first-contact resolution: Provide highly specific responses by integrating with your CRM, e-commerce systems, and all your company’s source of truth content
- Drive faster resolution: Seamless handoff with chat history so agents can efficiently take over where the AI chatbot left off
Leverage existing investments and connect Lumen Voice
- Utilize Cloud Peering: Customers can leverage Lumen®'s SIP Trunking product to connect directly into Zoom Contact Center without the need of on-premise SBCs.
- Skip number acquisition: Take advantage of existing Lumen Toll and Toll-Free telephone numbers and skip lengthy porting processes or the headache of getting new telephone numbers.
- Trust in experts: Certified Lumen Service Delivery and Support teams are there to help you setup, deploy and support your Zoom Contact Center solution.
Meet AI Companion for Zoom Contact Center:
Zoom’s Contact Center and AI tools offer businesses unsurpassed intelligence and efficiency. By leveraging advanced AI capabilities, these tools can analyze customer interactions in real-time, providing valuable insights and predictive analytics. This enables businesses like yours to enhance customer experience, streamline operations, and make data-driven decisions. Zoom’s AI can automate routine tasks, allowing customer service agents to focus on more complex issues, ultimately boosting productivity and customer satisfaction. With these intelligent solutions, businesses can stay ahead of the competition and deliver exceptional service.
Note: Zoom Contact Center offers Workforce Management and Quality Management as part of the Elite package.
- Quality Management: AI-powered solution that captures interactions and leverages them as insights to coach and improve agent performance.
- Workforce Management: Track and optimize your customer service teams schedules directly within the Zoom admin interface.
Not all products and services are available in all regions and countries; please contact a representative near you for details.
