Lumen Technologies SMS Terms and Conditions

By signing up for mobile I authorize Lumen Technologies to send me text message reminders to the mobile phone number that I provided. I understand that I am not required to sign this consent, and that signing this consent is not a condition for me to purchase any product or services from Lumen Technologies. I understand that standard message and data rates may apply.

I understand I can opt‑out of receiving Lumen Technologies Service notifications at any time by texting STOP to 58636, or by contacting https://www.lumen.com/en-us/contact-us-support.html. If I need additional information on Lumen Technologies notifications, I can text HELP to 58636, email OrderSpecialist@Lumen.com or call 1‑877‑453‑8353.

Message frequency on average is 5 msg/month. There is no charge to participate in the Lumen Technologies notifications; however, message and data rates may apply (please contact your mobile carrier for further details on message and data rates under your mobile plan).

The Lumen Technologies text messaging service is available on these US carriers only: Verizon Wireless, Sprint, Nextel , Boost, T‑Mobile®, AT&T, Alltel, ACS Wireless, Bluegrass Cellular, Carolina West Wireless, CellCom, Cellular One of East Central Illinois (ECIT), Cincinnati Bell, Cricket, C‑Spire Wireless, Duet IP (AKA Max/Benton/Albandy), Element Mobile, Epic Touch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular (IVC), Inland Cellular, iWireless, Keystone Wireless (Immix/PC Management), MetroPCS, MobiPCS, Mosaic, MTPCS/Cellular One (Cellone Nation), Nex‑Tech Wireless, nTelos, Panhandle Telecommunications, Pioneer, Plateau, Revol Wireless, Rina‑Custer, Rina‑All West, Rina‑ Cambridge Telecom Coop, RinaEagle Valley Comm, Rina‑Farmers Mutual Telephone Co, Rina‑Nucla Nutria Telephone Co, Rina‑ Silver Star, Rina‑ South Central Comm, Rina‑ Syringa, Rina‑ UBET, Rina‑ Manti, Simmetry, South Canaan/CellularOne of NEPA, Thumb Cellular, Union Wireless, United Wireless, U.S. Cellular, Viaero Wireless, Virgin Mobile, West Central Wireless (includes Five Star Wireless). Please consult the application wireless service agreement for your individual pricing plan. T‑Mobile is not liable for delayed or undelivered messages. 

Notifications sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.

The Lumen Technologies text messaging service is currently being utilized for:

Lumen Service Notifications — A text‑message notification program that sends Customer Service, Ordering, Billing, and Repair event notifications.

For more information, please see our privacy notice.