Lumen Portal Terms and Conditions

Effective July 8, 2022

These Portal Terms and Conditions form an agreement (“Agreement”) by and between CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities (“Lumen”) and any person that completes the acceptance process for this Agreement (“Customer”). The terms of this Agreement apply to Customer’s use of the portal(s) it accesses (the “Portals”). This Agreement controls over any previous portal terms accepted by Customer. Customer purchased service (“Service”) under a separate agreement with Lumen or one of its affiliates (“Underlying Agreement”). The Underlying Agreement controls over this Agreement with respect to the Service(s), unless otherwise set forth in the Underlying Agreement or in an order. Capitalized terms not defined in this Agreement are defined in the Underlying Agreement. This Agreement is effective on the date it is accepted by Customer and governs Customer’s use of the Portals and associated user guides and documentation (collectively, “Portal Service”). By accepting this Agreement or accessing or using any part of the Portal Service, Customer agrees to be bound by the terms of this Agreement and to the extent that this Agreement is accepted through a Lumen online acceptance tool, Customer will: (a) provide its electronic signature affirming it understands and intends that the Agreement is a legally binding agreement and the equivalent of a signed, written contract; and (b) consents to the creation of an electronic record of this Agreement. If Customer does not agree to the terms of this Agreement, Customer must not accept this Agreement and Customer may not access or use any part of the Portal Service.

1. Authorized User and Binding Effect.

Only an authorized user of Customer (as defined below) may access the Portal Service. By accessing the Portal Service, Customer’s authorized users represent that they are authorized by Customer to view the information available and/or take those actions it submits via the Portal Service, all of which are binding upon Customer. Lumen may deny access to the Portal Service, in its sole and absolute discretion, at any time and for any or no reason.

2. Overview. 

The Portal Service is a web‑based application providing Customer with visibility into and control over aspects of certain of its services from the Underlying Agreement(s) via a graphical user interface. Customer grants Lumen the right to view, use, copy, and transmit Customer data and information obtained through the rendering of the Services via the Portal Service. Lumen’s provision and Customer’s use of the Portal Service will be in accordance with Lumen’s standard policies and technical requirements which are incorporated by this reference. Customer must provide, at Customer’s expense, all communications services, equipment, and third party software necessary to use the Portal Service. Customer agrees to promptly pay to Lumen any fees applicable to Customer’s use of the Portal Service. As of the effective date of this Agreement, no fees are charged for the Portal Service (unless otherwise set forth in a Customer order). If and to the extent that Lumen provides service performance or other network monitoring information, such information is indicative only and will not necessarily be used to determine the applicability of service credits or other contract remedies. Lumen may change the features, functionality of and/or the information available through the Portal Service in its sole and absolute discretion, including discontinuing any functionality or discontinuing the Portal Service completely. Lumen has the right at any time to modify or add to the terms or fees applicable to Customer’s use of the Portal Service (collectively, “Revision”). Such Revision will be effective immediately upon Lumen’s notice to Customer, which may be given by any commercially reasonable means including without limitation, posting on the Portal Service Web site, or by electronic or conventional mail. IF ANY REVISION MATERIALLY AND ADVERSELY AFFECTS CUSTOMER’S USE OF THE PORTAL SERVICE, CUSTOMER MAY TERMINATE THIS AGREEMENT UPON NO LESS THAN SEVEN DAYS WRITTEN NOTICE TO LUMEN AT THE NOTICE ADDRESS OR WEBSITE LISTED IN THE UNDERLYING AGREEMENT, OR, IF THERE IS NO NOTICE ADDRESS IN THE UNDERLYING AGREEMENT, TO: 931 14TH Str., #900, Denver, CO 80202; Fax: 888‑778‑0054; Attn.: Notice Coordinator. AFTER SUCH TERMINATION, CUSTOMER WILL NOT HAVE ANY RIGHT TO USE THE PORTAL SERVICE. CUSTOMER’S CONTINUED USE OF THE PORTAL SERVICE FOLLOWING LUMEN’S NOTICE OF ANY REVISION CONSTITUTES CUSTOMER’S ACCEPTANCE OF THIS AGREEMENT AND THE REVISION.

3. License. 

Lumen grants to Customer a personal, non‑exclusive, non‑transferable, non‑sublicenseable, limited, and revocable license to use the Portal Service in accordance with this Agreement. This license commences upon Customer acceptance of these terms and remains in force until: (a) terminated upon 30 days written notice by either party to the other party; (b) terminated by Lumen without prior notice upon Customer’s breach of this Agreement, the Underlying Agreement(s), or as otherwise permitted under this Agreement; (c) the termination or expiration of all Underlying Agreements which could utilize the Portal Service; or (d) Lumen, at its sole discretion, elects to discontinue offering the Portal Service. Customer is expressly prohibited from: (a) using the Portal Service for any purpose other than Customer's own internal business purposes as reasonably intended under this Agreement; (b) allowing anyone other than Customer's representatives previously identified to Lumen to have access to the Portal Service; (c) making copies of the Portal Service documentation or the software underlying the Portal Service Web site; (d) making any modifications, enhancements, adaptations, derivative works, or translations of the Portal Service or underlying software; or (e) attempting to reverse engineer, disassemble, reverse translate, customize, or decompile the Portal Service or component software in order to misuse, manipulate, or use the Portal Service for purposes other than that for which it was intended, or derive the source code therefrom or for any other reason. Lumen reserves the right to seek all remedies available at law and in equity for any breach of this Agreement, including the right to block Customer’s access to the Portal Service or to suspend or terminate Lumen’s provision of the Portal Service to Customer. Customer will be responsible for all use of Customer’s account (whether or not under any screen name or user identification or password) and for ensuring that all use of Customer’s account complies fully with the provisions of this Agreement. Customer will be responsible for protecting the confidentiality of Customer’s passwords, user names, and other Customer specific access information. Customer will be responsible for all activities and charges resulting from their use, including unauthorized use. Customer agrees to promptly notify Lumen of any unauthorized use or access to the Portal Service.

4. Confidentiality. 

4.1 Billing and Usage‑related Information. 

In the course of providing Portal Service to Customer, Lumen will have access to certain billing and usage‑related information about the quantity, technical configuration, type, destination, location and amount of use of Customer’s telecommunications services. Under federal law, Customer has a right to, and Lumen has a duty to protect, the confidentiality of this information. This information may be useful to tailor products and services to Customer’s needs and to enhance Lumen’s ability to meet Customer’s needs. By accepting this Agreement, Customer expressly authorizes Lumen, its affiliates, or its agents, to use such information to determine if Customer could benefit from other services offered by Lumen, its affiliates, or its agents, and market them to Customer. Customer may withdraw its authorization at any time by expressly telling Lumen and it will not affect the quality of Service provided to Customer.

4.2 Confidentiality.

Neither party will: (a) disclose any of the terms of the Agreement; or (b) disclose or use (except as expressly permitted by, or required to achieve the purposes of, the Agreement) the confidential information received from the other party. Confidential information will not include Customer data. A party may disclose Confidential Information if required to do so by a governmental agency, by operation of law, or if necessary, in any proceeding to establish rights or obligations under the Agreement. Each party will limit disclosure and access to confidential information to those of its employees, contractors, attorneys or other representatives who reasonably require such access to accomplish the Agreement’s purposes and who are subject to confidentiality obligations at least as restrictive as those contained herein.

4.3 Information to be Shared with Authorized Third‑Party Sales Agent. 

In some, but not all circumstances, Customer may submit Customer orders through a third‑party sales organization participating in Lumen’s indirect sales channel program (“Authorized Third‑Party Sales Agent”). If Customer uses an Authorized Third‑Party Sales Agent to procure Service from Lumen, Customer authorizes and directs Lumen to disclose to the Authorized Third‑Party Sales Agent Confidential Information about Customer’s services including, without limitation, information available to Customer via the Portal Service, and all Customer Proprietary Network Information (“CPNI”) as defined by applicable law. Such information may include information that relates to the quantity, technical configuration, type, destination, location, and amount of use of telecommunications services Customer subscribes to from Lumen, and information contained in the bills pertaining to telephone exchange service or telephone toll service that Lumen provides to Customer.

4.4 Special Terms for Delegated Administrators or Customer System Administrators. 

If you have been designated as the Delegated Administrator or Customer System Administrator, you are responsible for setting up and keeping current all security and administration of Customer’s use of Portal Service, including but not limited to: (a) assigning each user a separate ID for entry into Portal Service; (b) assigning levels of permission for each user to ensure that users have access only to those aspects of Portal Service if such user has authority to act for Customer; (c) ensuring users who should no longer have access are denied access to Portal Service; (d) vetting any End User to whom you provide Portal Service access; and (e) ensuring that any End User Portal Service access you provide is subject to confidentiality and other terms no less stringent than those set forth in this Agreement.

4.5 Personal Information. 

Customer will provide Lumen with personal information as necessary to access and use the Portals. As used herein, “personal information” means information relating to an identified or identifiable individual, including business contact information, and as may be defined under applicable privacy laws. Customer will at all times comply with all applicable privacy laws and regulations relating to any personal information provided in a Portal. Lumen will handle such personal information in accordance with the Lumen Privacy Notice. If Customer or any authorized user provides personal information about individuals other than themselves to Lumen in connection with a Portal (e.g., coworkers’ contact information), such Customer or authorized user represents and warrants that they are legally authorized to provide such information and that all such individuals have been directed to the Lumen Privacy Notice.

5. Intellectual Property Ownership; Use of Name and Marks.

Nothing in the Agreement or the performance thereof will convey, license, or otherwise transfer any right, title, or interest in any intellectual property or other proprietary rights held by either party or its licensors. Neither party will use the name or marks of the other party or any of its affiliates for any purpose or issue any press release or public statement relating to this Agreement without the other party’s prior written consent.

6. Limitations and Service Levels.

ACCESS TO AND USE OF THE PORTAL SERVICE IS PROVIDED TO CUSTOMER "AS IS" AND “AS AVAILABLE.” ALL RISKS PERTAINING TO THE USE OF THE PORTAL SERVICE ARE ASSUMED BY CUSTOMER.

6.1 Damages Limitations. 

Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data, or cost of purchasing replacement services, or any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising out of the operation of Portal Service or the performance or failure to perform under this Agreement.

6.2 Disclaimer of Warranties.

LUMEN MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, EXCEPT THOSE EXPRESSLY SET FORTH IN THIS AGREEMENT.

7. Customer Obligations.

All use of the Portal Service and Lumen’s network must conform to an applicable Acceptable Use Policy (“AUP”). Customer agrees to defend, indemnify, and hold harmless Lumen, its affiliates, agents, and contractors from any and all claims, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to use or modification of Portal Service by Customer or Customer’s members, end‑users, customers, agents, or any other third parties who utilize or access the Portal Service (“End Users”) via Customer accounts or on Customer’s behalf.

8. Governing Law; Amendment. 

This Agreement will be governed and construed in accordance with the laws of the State of New York, without regard to its choice of law rules. Each party will comply with all applicable laws, rules, and regulations associated respectively with Lumen’s delivery or Customer’s use of the Portal Service under the Agreement. This Agreement constitutes the entire and final agreement and understanding between the parties with respect to the Portal Service and supersedes all prior agreements relating to Portal Service. This Agreement may only be modified or supplemented by an instrument executed by an authorized representative of each party. No failure by either party to enforce any right(s) under this Agreement will constitute a waiver of such right(s).

9. Relationship and Counterparts. 

The relationship between the parties is not that of partners, agents, or joint venturers.

10. Assignment.

Neither party may assign its rights or obligations under this Agreement without the prior written consent of the other party, which will not be unreasonably withheld. However, either party may assign its rights and obligations under this Agreement without the consent of the other party: (1) to any subsidiary, parent, or affiliate that controls, is controlled by, or is under common control with that party; (2) pursuant to the sale or transfer of substantially all of the business or relevant assets of that party; or (3) pursuant to any financing, merger, or reorganization of that party. This Agreement will apply to any permitted transferees or assignees. Any assignee of Customer must have a financial standing and creditworthiness equal to or better than Customer's.

11. General.

This Agreement is intended solely for Lumen and Customer, and not to benefit any other person or entity (e.g., End Users). If any term of this Agreement is held unenforceable, such term will be construed as nearly as possible to reflect the original intent of the parties and the remaining terms will remain in effect. No failures by either party to enforce any right(s) under this Agreement will constitute a waiver of such right(s). All terms of this Agreement that should by their nature survive the termination of this Agreement will so survive. Neither party will be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is caused by a force majeure event as defined in the Underlying Agreement. This Agreement constitutes the entire agreement between Customer and Lumen with respect to Customer’s use of the Portal Service.