Business Customer Terms and Conditions

A-F     |     G-K     |     L-P     |     Q-U     |     V-Z

A – F  

G – K  

L – P  

Q – U  

V – Z  

END OF SALE Documents (existing customers only)

A-F     |     G-K     |     L-P     |     Q-U     |     V-Z     |     END OF SALE DOCUMENTS

A – F  

G – K  

L – P

Q – U  

V – Z  

END OF SALE Documents (existing customers only)

Service Level Agreements

Small Business Customers

    You may have purchased Services separately or as a bundle (e.g., CenturyLink Business Bundle Preferred). Bundles may consist of up to three of the following components: (1) local service (voice and features), (2) long distance service (1+/operator dialed calls), or (3) High‑Speed Internet.  The name of any bundle purchased is identified on your order confirmation and your invoice. For your local and long distance terms and conditions, please see the CenturyLink Tariff Library. To locate your local terms and conditions, select your state where service is provided, select LEC as the entity type, select your local service provider, and select local as the tariff type. To locate your intrastate long distance terms, conditions and rates, select your state where service is provided, select IXC as the entity type, select CenturyLink Communications as the entity name and select Interexchange as the tariff type. Your companion terms, conditions and rates for interstate and international calling are located in Rates and Services Schedule Interstate and International No. 10; CenturyLink Communications, LLC is your service provider for 1+ and operator‑dialed calls. For your internet service, CenturyLink Pure Broadband Service or High‑Speed Internet Service, terms and conditions are located at CenturyLink® High‑Speed Internet Agreement. In addition, please see CenturyLink® Inside Wire Maintenance and Line‑Backer Terms and Conditions and Service Agreement for terms and conditions for additional products and services.


    All other Business Customers

    Refer to the appropriate CenturyLink contract, including any incorporated Quote(s)/Order(s), for the general and service‑specific terms and conditions applicable to your business. 


    For Former Embarq and CenturyTel Companies’ Products and Services, your terms and conditions may be located either in the CenturyLink Tariff Library or, for products and services that are not covered by the Tariffs, you are subject to the Local Terms of Service or Schedules for Long Distance Services. See the general terms and conditions and supplemental, service‑specific terms and conditions below as applicable. For Products and Services that you are unable to locate as described, please contact Business Support.



    General Terms and Conditions


    Products and Service‑specific Annexes