How to make a payment plan

You can set up a payment plan to split up your payments. Learn more about payment plans with CenturyLink.

How to set up a payment plan in the app

Screen images are meant as examples only.

1. Look for a note on your home screen to set up a payment plan.

2. Tap OK in the pop-up.

3. Select which payment option you'd like. See details about the two options below.

4. For two payments, select your payment dates.

5. Select your payment amounts.

6. Enter your payment method. There is no fee for bank payments.

7. Tap Save to agree to the terms and conditions.

8. Review the details and tap Make Payment.

9. Receive a confirmation that your payments are scheduled.

Use the online payment plan tool

Make a Payment Plan

Click the button above to go to the online tool.
Enter your account number, phone number, or email address.
Enter your billing zip code.
If your account is eligible for a payment plan, you will be given two choices:
1. Pay the total balance in two installments within the next 30 days.
2. If you have a past due balance, you can pay just that amount. The current balance will still be due by the due date on your bill.
Select the payment plan option you prefer.
Enter the amounts and dates for your payments.
Select whether you would like to pay with a bank account or a credit/debit card.
Enter the payment details.

Fee notice: There is an extra convenience fee for one-time payments by credit or debit card.

Other ways to make a payment plan

There are two other options for setting up a payment plan. Whatever way you choose, you'll have the same scheduling options described above.

Call and use our automated phone system to create your plan.
Chat with one of our experts to create a plan.

What are my payment plan options?

A payment plan is a schedule of payments that automatically process on the dates you select. We offer two payment plan options:

Split the total balance into two installments, due within 30 days of the day you set up the plan. The two payment amounts can be set however you wish.
Pay the past-due balance before the current bill due date. Pay the remaining current balance by the regular due date.

Not all accounts are eligible

Unfortunately, not all accounts are eligible for payment plans. If your account is not eligible, you will need to pay your full balance before the due date to avoid late fees.

If you have questions about account eligibility, or are a Small Business customer, please contact us about a payment plan.

Will I be charged a fee for making a payment plan?

There is no fee for setting up a payment plan. If your payments are scheduled past your due date, late fees will still be charged to your account.

There is a fee for a one-time payment with a credit or debit card.

Bank Account - no fee
You can use a bank account to pay your bill and avoid payment fees. You'll need your routing number and account number.

Credit or Debit Card - extra fee
If you use a debit card or credit card to pay your bill, a convenience fee will be added to each payment.