My CenturyLink Support

1. Sign in to My CenturyLink and click on Settings.

2. Select Notifications, then make your selections. That's it!

When you set your notifications, you'll see the email address and phone number where those notifications will be sent. You can edit that information if needed.

Notification descriptions

Order status

For new customers or a current customers who have added a new service, upgraded service, or moved service to a new address, this option will alert you to the order status. This may include appointments with a technician, shipment of new equipment, or confirmation of the date a new service will be activated. These notifications only apply when you have an order in progress.

Billing

Notifications about something important or unusual on your account, such as a past-due bill or undeliverable payment. 

Repair

Status alerts about your technician service visit.

Promotions

Notifications with information about offers, new products, and tips to get the most out of your CenturyLink services.

If you don't want to get any promotional or marketing information from us, learn how to opt-out of CenturyLink marketing.

Monthly bill

Receive a monthly email notification when your new bill is ready. This notification is automatic for prepaid and paperless billing accounts. 

Payment reminders

Choose how many days in advance you want to be reminded before your bill is due. You can even receive multiple reminders. Prepaid and AutoPay customers will receive a reminder that their automatic payment is scheduled to go through on a particular date.

For AutoPay only: Bill exceeds a certain amount

This alert only applies to customers signed up for AutoPay. If your amount due goes over the amount you set when you signed up for AutoPay, you will receive a notice to help you avoid late fees resulting from a portion of your bill being unpaid.

If you are enrolling in or adding an account to My CenturyLink, AND  you have CenturyLink landline phone service, you will need a security code to complete your registration.

Using the request tool, there are a few different ways you can receive your security code.
 

• Email: If you have an email address on record with us for at least 30 days, you'll see an option to have the code emailed to you.
  
  
• Automated call: You will receive a call within 5 minutes of your request. If you don't answer, we'll leave a voice message with your security code.
  
  
• Paper mail: You will receive the code in 7 to 10 days at the billing address we have on file for your account.