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Lumen help

SD‑WAN with Versa Networks support: Getting started

Below are help topics to get you started managing a Lumen® SD-WAN with Versa Networks service.

Accessing Control Center and the SD-WAN Versa portal

Navigating the SD-WAN portal

Navigation for SD-WAN portal

1. Network monitoring

2. Manage template configurations

 

3. Wizards used to create device templates and onboard new devices

4. Device inventory & user management

 

5. Traffic and event analytics

 

Managing users and accounts

Use Control Center to manage users, permissions, and accounts for your organization. For example, you can create a user with permissions to manage your organization's repair tickets.
 

 

Managing your profile

We use the contact information in your Control Center profile to alert you to changes and issues with your service as well as to pre-fill information in tickets. It's important to keep your profile information current so you receive these notices (and any others you elect to receive):
 

Managing alerts and notifications

You can create notification settings in Control Center and be notified by text, email, or through the Alert Center about things like billing, repair, order status, etc.
 

Lumen automatically creates tickets for the following alarms:

  • Daemon down: detects when the SD-WAN software service goes down
  • Interface down: detects when an interface is down
  • High CPU: detects when Lumen-provided equipment exceeds defined thresholds
  • High memory: detects when the memory exceeds defined thresholds
  • BGP neighbor down: detects when a BGP neighbor is not in an established state
  • Circuit down: detects when an SD-WAN overlay tunnel to both SD-WAN controllers is down across any transport path

Creating and managing tickets

Use Control Center to report issues with (or request adjustments to) your SD-WAN service:
 

Managing your SD-WAN service in Control Center