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Lumen help

Updating a day-of-year routing plan

In Control Center, you can change which holiday is in your day‑of‑year routing plan for a Lumen® Toll Free service. For example, if you redirect calls on New Year's day and want to change it to Christmas day, you can. You can also add custom holidays to make sheduling easier.

To update a day-of-year routing plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. Make your changes by doing any of the following:

    • To remove the day-of-year routing entirely, click the light blue bar, then click Delete Feature.

    • If you want to make a change, click the light blue bar, make your changes, then click Save.

    • To remove one of the days you have routing set for, click the light gray bar for the rule, then click Delete.

    • To add another day you want to route calls for, do the following:

      1. Click the light blue bar, then click Add Rule.

      2. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      3. Select a trunk/ANI from the ANI list.

      4. If you don't see the trunk/ANI you need, click the ADD TO THE ANI LIST button and fill in the fields, click Add.

      5. Scroll to the bottom, select the day/holiday.

      6. Click Update.
         
    • To change the terminating number or the terminating route type (e.g., switched or dedicated) for one of the rules, do the following:

      1. Click the light gray bar for the rule.

      2. Select either the DED (dedicated trunk) or SWI (switched ANI) radio button.

      3. Select a trunk/ANI from the ANI list.

      4. If you don't see the trunk/ANI you need, click the ADD TO THE ANI LIST button and fill in the fields, click Add.

      5. Scroll to the bottom, then click Update.

Note: If you give the ANI a description, describe it so you and your colleagues will remember it. If you leave the description blank, the phone number will show in the list.

  1. Click Save Changes (you may need to scroll down in the window).
  1. Select the date and time you want your changes to take effect, then click Submit.

Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.