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Reserving a toll-free number

If you want to request a specific toll-free number, called a vanity number, you need to check to see if the number is available and if it is, you need to reserve it. After you've reserved it, you can then order it. If you've already reserved a number, but no longer need it, you can cancel the number.

Note: You can reserve multiple vanity numbers; however, you need to reserve them one a at a time.

To reserve a toll-free number:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. Click the Number Reservation tab.
Service Details for toll free service (showing Number Reservation tab)
  1. In the How many numbers do you want? field, type the number of toll-free numbers you need.
  1. Select the radio button for the type of toll‑free numbers you want to reserve:

    • To reserve a generic number, select the Random Numbers radio button.

    • To reserve a vanity number, do the following:

      1. Select the Vanity Numbers radio button.

      2. From the list, select the area code you want to reserve.

      3. Use the fields to type the phone number.

    • To reserve more than 500 numbers, contact us.
  1. Click Submit.

    Control Center requests the number(s) you want. You will receive an email confirming your number reservation and providing a status update. You can also check the status of reserved numbers in Control Center. (If you don't receive an email, check your Control Center notification settings to confirm your order was placed.)