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Lumen help

Disconnecting a Fiber+ Internet service

If you no longer need a Lumen® Fiber+ Internet service, you can create an order in Control Center to disconnect it. If you have an in-flight order for Fiber+ Internet and no longer need the service, you can cancel the order.

To disconnect a Fiber+ Internet service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Fiber+ Internet.

    Control Center shows all Fiber+ Internet services on the enterprise ID.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the Fiber+ Internet service you selected.
Service Details (showing Fiber+ Internet service detail)
  1. Click Disconnect.
Disconnect Service (showing Fiber+ Internet)
  1. In the Location section, review the order contact, primary contact, and secondary contact for the disconnect order and make any changes as needed. (To select another contact, click Clear and type the name of the new person. To edit details for the contact shown, click Edit, make your changes, then click OK.)
  1. Click Continue.
  1. In the Requested Disconnect Date field, select the date you're requesting Lumen to disconnect the service, then click Continue. (Select a date at least 30 days from today's date.)
  1. Review the billing details, then click Disconnect Service.
  1. In the confirmation window that appears, click OK.

    Control Center submits your order to disconnect the service. You can track the status of your order in Control Center.