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Deleting a pending use report order

If you've placed an order for a summary or detail use report and no longer need it, you can delete the order from your list of pending orders in Usage Analyst. You can also make changes to the order before it is complete if you want to change the frequency or order details.

To delete a pending use report order:

  1. Click Monitoring, click Voice Reports, then click Usage Analyst. 
Usage Analyst
  1. Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.

    Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)  
Usage Analyst (showing Home tab)
  1. Click the Orders tab.

    Usage Analyst shows completed orders for use reports for your organization. Above the list of completed orders, Usage Analyst shows the amount of storage your orgainzation is currently using.
Orders (showing Completed Orders tab)
  1. Click the Pending Orders tab.

    Usage Analyst lists the pending orders for reports. You can use the Report Type list to view a specific type of pending reports (e.g., Summary).
Orders (showing Pending Orders tab)
  1. Select the checkbox on the row for the order(s) you want to delete, then click Remove Orders.