Lumen help

Enrolling to receive an invoice summary by mail

Still want to receive your Lumen invoice by mail, but want to save paper or reduce the bulk? Using Control Center, you can enroll to receive an invoice summary by mail each month. The invoice summary includes the information you receive today in your invoice without including the account- and service-level activity sections. Learn more about your Lumen invoice

Want to unenroll from receiving an invoice summary by mail? Contact us at 877-453-8353, option 2, then 1.

To enroll to receive an invoice summary by mail:

Click Billing, click Account Settings.

Click the Invoice Summary tab.

Control Center shows a list of the accounts on the enterprise ID and the current invoice format for each account:
- Enrolled: Account is currently enrolled to receive an invoice summary by mail each month.
- Enrollment Pending: We are currently processing your request to enroll in invoice summary delivery.
- Not Enrolled: Account is eligible to be enrolled to receive an invoice summary by mail each month, but is currently receiving a full invoice by mail.
- Not Eligible: Account not eligible to be enrolled to receive an invoice summary by mail each month.

Account Settings (showing Invoice Summary tab)

Do one of the following:
- To enroll one account for invoice summary by mail, click the icon (in the Actions column).
- To enroll multiple accounts for invoice summary by mail, select the checkbox next to the account(s) you want to enroll, then click Enroll.

In the window that appears, review the account(s) you selected to confirm you want to enroll them for invoice summary by mail. (If you need to make changes or cancel the request, click CANCEL.)